Refund Policy

Last updated: April 20, 2026

Short version: if SmackFart doesn't work for you, we'll refund you. Which path you use depends on where you bought it.

App Store purchases (iPhone, iPad, Mac via the App Store)

Apple is the merchant of record for anything bought through the App Store, so refunds are handled by Apple — not by us. Go to reportaproblem.apple.com, sign in with the Apple ID you used for the purchase, and file a refund request under SmackFart. Apple usually responds within 48 hours.

We can't process or influence App Store refunds from our side, but if Apple denies your request and you think something is broken in the app, email help@smackfart.com and we'll help you troubleshoot or escalate.

Direct Mac download purchases (smackfart.com via Paddle)

For the Power-user Mac build bought through our smackfart.com store:

• 14-day money-back guarantee from the date of purchase, no questions asked.
• Email refunds@smackfart.com from the address you used to buy, with your Paddle order ID (it's in the receipt email's subject line and body).
• We process refunds through Paddle within 2 business days. Paddle typically posts the credit back to your card within 5–10 business days after that, depending on your bank.
• Refunded licenses are revoked immediately. If you have the app installed, it'll prompt you to re-purchase next time you launch it.

When we might decline a refund

We honor every legitimate 14-day request. We may decline if:

• The request comes in after 14 days from purchase and no issue has been reported.
• The same customer requests refunds on multiple purchases of the same product within 12 months (we consider this abuse).
• Payment has been reversed via chargeback on your card — in that case, the dispute goes through your bank, not us.

Merchant of record

Paddle (Paddle.com Market Ltd., United Kingdom) is the merchant of record for direct smackfart.com purchases. Their own refund terms supplement ours: paddle.com/legal/refund-policy. Paddle processes the payment, pays sales tax / VAT where required, and issues your receipt. We never see your card number.

Chargebacks

Please email us first. Chargebacks cost us money regardless of the outcome and take weeks to resolve. If we have 14 days and an email, you'll have your money back faster than a bank dispute would deliver it.

Contact

Refund questions: refunds@smackfart.com
General support: help@smackfart.com